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Here is our Canada privacy policy and how we protect your data and account. When we share personal information with trusted partners for security and compliance reasons, this Privacy Policy explains what information we collect, how we use it to run the casino, handle payments, and keep your account safe, and what kinds of information we collect. Please be aware that your information and C$ are safe with us. We may also check players' identities and locations to follow the law in Canada if necessary. Checking your account and signing up for a casino account should be easy and safe. There are clear rules about how to handle your information that will help protect your identity and your game play.
When you sign up, you only give the site the information it needs to make your profile and make sure transactions are safe. Normal security checks make sure you are the real owner of the account and that withdrawals can be made safely. Account verification is one of these checks. To avoid delays when you want to withdraw 500 C$ or more, or when your account has a lot of activity, finishing verification early is recommended.
When you sign up, make sure that all of your information matches what's on your official documents. Any spelling, date of birth, or address mistake can stop payment and lead to requests to re-submit later. Legal name, date of birth, and current home address are examples of personal information.
Email address and phone number used for security checks when getting in touch. To protect your account, you need to use a strong password and agree to the platform's terms. "One player, one account" is the accuracy rule. Accounts that are used by more than one person may be closed or limited. To keep payment processing running smoothly, make sure you update your profile before depositing 100 C$ or starting a withdrawal request if you move or change your information.
You must be at least the legal age in your area to gamble online. Casoinin may limit access to areas where its services are not allowed by local laws in Canada. Basic automated checks may be used to stop fraud and make sure your account isn't made with stolen or false information during registration.
Check your email or phone number again before you can deposit 50 or more if something doesn't seem right. Use the same personal information for both your casino profile and your payment methods to keep your data consistent. If you use a payment method that is registered to someone else, you might have to go through extra checks or have your withdrawal turned down. Limits on deposits may slow you down if you set them, like no more than 200 C$ per day. However, they help keep play under control.
You can ask for verification at any time, but it's most often done before the first withdrawal, after changing important profile information, or when suspicious login patterns are found.
Identity: A passport, national ID, or driver's license photo; an expired document with cropped edges, glare, or text that can't be read; an old document with an address that doesn't match your account profile; or proof that you control the payment method used for deposits; or details that are hard to see on the document. Remember to upload clear, full-frame images. The name and date of birth on the photo should match the ones on your account and be visible from all four corners. If the document has private numbers in it, be sure to carefully follow the upload instructions and only hide the parts that Casoinin says can be hidden.
Your account information should show who you really are, including your nationality when required for legal reporting. If you give inconsistent information about your nationality, you may be asked to prove it again.
Withdrawals may be held up until verification is complete. If you ask to withdraw 1,000 without having proof of identity on file, Casoinin may ask for proof first to avoid fraud and unauthorized access.
Bonus offers are only available to players whose account information can be collected, stored, and checked legally according to our Privacy Policy.
To make sure players are eligible, give out bonuses correctly, and stop abuse that could hurt other players, we only use the personal information we need. If you agree to a promotion, certain information about your account activity and deposits will be processed. If you withdraw your permission for essential processing, we might not be able to give you a bonus, convert bonus funds, or process withdrawals until the necessary checks are done.
You may need to prove your identity, age, and location before you can get a bonus or cash out winnings that are tied to a bonus.
We may ask for proof of your identity and address in documents if required by your Canada laws and as part of our compliance duties. We may also use technical signals like device and IP data to make sure you are accessing the site from a permitted area. Checks on the owner of a payment method may be needed for promotions that match deposits. For example, if you deposit 100, the match bonus might be delayed or taken away if the payment method can't be proven to be yours or if the deposit is marked as possibly coming from a third party. These controls make sure that promotions are used fairly by looking at technical and behavioral data.
Some of the things that can be done are finding duplicate accounts, shared devices, or coordinated play. If our systems find a pattern of high risk, we may not give the bonus, limit access to the offer, or need more proof before restoring eligibility.
To stop abuse, promotions usually only let one account per player, household, device, or payment method. Some offers can't be used in certain areas because of where you live or your nationality, as required by law, license, or third-party provider terms.
If identity checks are still being done, the bonus may not be given out or may stay locked until verification is complete.
Required processing is done separately from marketing preferences and bonus communications. There may still be bonuses for you if you choose not to receive promotional emails or SMS, but you may not get notification codes, time-limited invitations, or reminders that rewards are about to expire. If a promotion asks for a unique code, you must enter it during the time it's valid. When you request a cashout, you may have to go through extra checks because of bonus-linked withdrawals and privacy rules. We might need to check your identity or the owner of the payment before letting you withdraw 500 from winnings that include bonus play. This is the case even if the bonus was already credited.
Some bonus features, like free spins or rewards that are only available in certain games, may be provided by third-party partners. Only the information needed to run the promotion is shared in those situations, and it is used in a way that is protected by contracts that are in line with our Privacy Policy.
When you make a deposit, Casinoin does so safely and only gathers the information needed to process the payment, keep your account safe, and comply with fraud and legal requirements. This information is used to make sure that the deposit amount, like C$20 or C$100, goes to the right account and can be traced back to a real source.
Licensed payment providers handle some payment details directly, while Casinoin only keeps a small record that lets us match deposits, fix payment problems, and stop activity that isn't supposed to happen. We don't keep full, sensitive payment information if it's not needed to process the payment. The information gathered and saved is used to process deposits. Transaction details are kept to make a clear payment trail. The deposit amount (for example, C$50), the date and time, the status of the transaction, an internal reference number, and the method of payment are usually included in this. Data about the payer and the account may be collected to make sure that the payment goes to the right Casinoin profile and belongs to you.
Depending on the method, this can include the name on the payment card, your Casinoin account ID, and partial account identifiers like card numbers that have been hidden. Technical and security information can be saved so that fraud is less likely to happen and bad behavior is caught. This can include an individual's IP address, a device's unique identifier, browser and session information, and risk signals linked to a specific deposit attempt, such as a quick series of deposits like C$20 followed by C$200. If rules or risk scoring say it's necessary, verification and compliance records can be linked to deposit activity. This can include proof that you own the payment method, checks to make sure the deposit source is safe, and proof or flags related to controls for responsible gaming and money laundering.
Casinoin doesn't store full card numbers, CVV codes, or full authentication credentials. Instead, we only store transaction references and provider identifiers, as well as masked payment details (partial numbers or tokens when applicable) and billing and payer name details when provided by the payment channel. We also keep device, IP, and session data connected to the deposit event, as well as chargeback, dispute, or reversal records tied to deposits like C$100. If a service provider uses tokenization, Casinoin may save a token that lets users make deposits in the future without giving out full payment information.
Legal, accounting, and safety rules determine how long deposit records must be kept. To meet regulatory requirements and handle disputes on deposits like C$300, transaction logs and other related compliance evidence may be kept for as long as needed. After that, they may be deleted or made anonymous as needed.
When you ask for a withdrawal, we process some personal information to make sure the payout is safe and protect both you and Casinoin from fraud, chargebacks, and unauthorized account access. With these checks, your money will be safe, and payments will only go to people whose accounts have been verified.
Please let us know if you are who you say you are before we send out large amounts of money or transactions with a higher risk. This will depend on your payment method, the amount you want to withdraw, your account activity, and the rules in Canada. For security reasons and to process your withdrawal, we only collect and use the information that we need.
In order to approve withdrawals, we may process identification and transaction-related data that helps us make sure the account and payment method belong to the right person, make sure the game and bonuses were used correctly, and spot any suspicious activity. This could have your name, date of birth, address, phone number, email address, account number, payment information (masked if possible), IP address, device number, and a record of all the money you've put in and taken out, like "deposit 50" and "withdraw 100."
If needed, we may also process extra information to meet our anti-fraud and compliance obligations. This could include proof of where the money came from in some cases. When you request a higher payout or a withdrawal of your winnings, we may ask for proof that the money you used to play came from a legal source. ID from the government, proof of address, and a selfie or liveness check, if needed, are all needed to prove who you are. For example, masked card confirmation or account ownership proof can be used to prove that the withdrawal method belongs to you. Checking for transactions and fraud includes looking at withdrawal patterns, device and login behavior, and risk signals to stop payouts that aren't supposed to happen.
Bonus and wagering controls—making sure that wagering requirements were met before a payout was approved, even when a bonus of up to C$200 was used. If you give us documents, we will only use the images and data they contain for compliance and verification purposes. Avoid leaving blank spaces on documents before uploading them if you can, as long as the important information can still be seen for verification. If the rules are different in each region, we may need to check information about your nationality or where you say you live. If your Canadian or where you live information affects your ability to withdraw money or the number of checks that are needed, we will only ask for what is necessary to safely complete the payout.
Authorized staff and service providers who have been checked out and help with payment processing, identity verification, and fraud prevention are the only ones who can see withdrawal and verification data. A lot of security is put in place to keep data transfers safe, and we keep track of what was done during payout processing so that everyone is accountable. We use banking limits and responsible gaming controls to help you keep track of your spending and play time and to meet our security and regulatory obligations. Your account area lets you change these settings, and we may also change them or limit them in some cases to stop abuse or follow the law in Canada.
We also keep some information for set amounts of time so that we can handle payments, look into disputes, stop fraud, and keep records. Data retention is managed with privacy and access controls, and we only keep the data we need for legal and business reasons.
Banking limits help you keep track of how much you can deposit and take out. Payment method, account status, and verification level may change the minimum and maximum amounts. If it's possible, you can set limits that apply right away to decreases and may have a cooling-off period for increases. The most you can deposit is C$100 per day, C$500 per week, or C$2000 per month.
Limits on withdrawals: you can ask for withdrawals of at least C$50 per transaction, and depending on the method and checks, we may set a daily limit of C$5,000. When we check a transaction, we may hold it up or refuse it if patterns point to fraud, a high risk of chargebacks, or if the necessary verification is missing. Controls for responsible gaming are meant to help people play in a healthier way. Your profile or by calling support if the option isn't visible is where you can usually control these tools. Sessions and time limits: To help you keep track, set alerts to go off after a certain amount of time, like every 60 minutes.
Lessen your net losses to a certain amount, like C$200 per day or C$1000 per week. Cooling-off means to take a short break that you can't play games during, like 24 hours or 7 days. Self-exclusion means that you restrict your access for longer periods of time, like 6 or 12 months. During this time, we will do our best to stop marketing activities. While safety and compliance checks are being done, if we think there is a higher risk of harm or financial vulnerability, we may put in place more limits or restrictions, such as a temporary lock or lower deposit limits of C$50 per day.
it depends on what kind of data it is and why we have it. The most common types are: payment and transaction records, which are kept to handle chargebacks, process deposits and withdrawals, and meet accounting requirements. Proof of identity and Know Your Customer (KYC) documents are kept to meet identity and fraud prevention rules, which may be different depending on your Canadian and the laws in your Canada. In order to make sure that you follow through with your settings and show that you are responsible, records of your limits, cooling-off, and self-exclusion choices will be kept. Keep security and device data to find out about unauthorized access, bot activity, and attempts to take over your account. Customer support communications—kept to settle service problems, complaints, and disputes.
If we don't need to keep data longer because of a dispute, legal hold, or regulatory request, we securely delete or anonymize it when the retention period is over. Before we delete the information you ask us to, we will check to see if we can do it right away or if we need to keep some records for legal or security reasons.
Your privacy settings change depending on whether you're using a browser or a native app. Phone browsers use web permissions and tracking technologies like cookies and other similar identifiers, while apps can ask for permissions from the device.
Find out what your device can share before you sign in, deposit C$50, or start playing for real money. Tightening permissions helps stop the collection of unnecessary data without affecting important functions like payments and secure sign-in. The casino app might ask for access to some of your device's features. Here are some things you should never give an app permission to do. Other requests are only necessary for convenience and security, so you should only allow them if you want the extra security and functionality they offer. Camera: This is usually only needed for identity checks (like scanning documents), and it can be turned on for a short time.
If you allow "selected photos only" when it's possible, photos and storage can be used to upload verification files. Locate yourself—this might be needed to make sure you're following the rules and playing from a legal area. Don't allow "always" access unless you have to. Notifications are helpful for reminding you to log in and play responsibly. If your device lets you, you can turn off promotional notifications separately. Things like contacts, call logs, and SMS aren't usually needed to play at casinos, so if someone asks you for them, it's a red flag. Bluetooth and nearby devices aren't usually necessary, so turn them off unless you need them for a feature you're using.
It's best to start with the bare minimum of permissions and only add more when a feature really needs it. Use the browser version instead or call support to make sure you understand what they mean if an app won't let you in unless you give it a lot of permissions. In your device's settings, look at the app's permission list and remove anything you don't want to share. This will give you more control. Also, on most devices, you can see which permissions were used most recently, which can help you find strange patterns of access. Mobile browser tracking and permissions: When you play games on your phone, you'll usually be asked to give permissions about your location, getting notifications, or accessing media.
Tracking is done with cookies and other similar technologies that help keep sessions going, stop fraud, and measure performance. You need to be tracked in order to stay logged in and keep your account safe while you do things like depositing 100 or asking to withdraw 500. To stop tracking that isn't necessary without affecting gameplay, pay attention to the following controls: in cookie settings, make sure that only necessary cookies are enabled and block or limit third-party cookies when you can. Private mode is helpful on shared devices, but you may have to log in more often and your settings may be reset. Location and notifications can be set to "ask" or "deny" on a site, unless a feature clearly needs them.
Turn off ads and tracking. To stop cross-site profiling, use your browser's "Do Not Track" and built-in anti-tracking features. Most of the time, adding a web app shortcut to your home screen still follows the browser's tracking rules and doesn't give the app full permissions. That makes it a good choice if you want faster access with fewer permissions at the device level. When you see a consent banner, pick the options that make you feel the most at ease. Giving permission for only what is "strictly necessary" helps keep the casino safe and working, and turning off optional marketing and analytics cuts down on profiling across other apps and sites.
We use cookies and other similar technologies to make sure Casinoin works well, remember your settings, and help keep your account safe.
Some cookies are necessary for basic tasks like logging in, keeping sessions safe, and stopping attempts at fraud. Others help us figure out how people use our pages and show you ads that are relevant to your interests. You can always change your mind about cookies and ads that aren't necessary, and your experience will still be there even if you don't allow personalization. Change how cookies are used: Some features you ask for, like safe sign-in, account navigation, and payment flow protection, can't happen without essential cookies. In our settings, we can't turn these off because the site wouldn't work without them. Usability is improved with the help of analytics cookies.
If they get your IP address, they may be able to figure out what kind of device you have, what browser you use, what pages you visit, and even guess where you are. When we put all of this data together, we can find problems and make things faster and more reliable. To stop you from seeing the same ads over and over, track how well your campaigns are doing, and make the ads you see on and off our services more relevant to you, we may use advertising and personalization cookies. They may also remember the language you prefer or show you relevant casino content based on how you interact with them. Please use our cookie settings tool (if it's available on the site) or change your browser settings to change the cookies that aren't necessary.
Please note that clearing cookies may reset your preferences and require you to reselect them. Browser controls: You can block or delete cookies in your browser settings. Blocking may affect features such as staying signed in. Device controls: On many devices you can limit ad tracking in system settings. This reduces personalization across apps and browsers on that device. Resetting choices: If you clear cookies or use a new device, you may need to set preferences again. What will happen if you choose not to be personalized? Most likely, the ads you see will not be as relevant as they used to be. You might also get fewer personalized suggestions and ads on the site.
One way to customize ads is to block interest-based ads from partners that use cookies or device identifiers. Platform-level settings that stop ad tracking are respected when they are available. If you completely block cookies, your opt-out choices might not be saved, and you might have to make them again. This is because some third-party tools depend on them. You can "opt out" of marketing communications like emails, text messages, and push notifications. You can stop getting marketing emails at any time by clicking the "unsubscribe" link in one, changing the settings for notifications in your account, or getting in touch with customer service. People who work for the company that manages your account may still send you service messages about it. These messages may include security alerts or confirmations of transactions like a deposit of C$100.
We get your name, date of birth, address, email address, phone number, payment information (masked when possible), device and IP information, and your history of games and transactions. To handle deposits and withdrawals, make sure bonuses and limits are applied correctly, stop fraud, and do KYC and AML checks, we need to use this information. We don't give out your personal information to other people.
Using encrypted connections and payment partners you can trust, deposits are made. Transaction IDs, timestamps, amounts in C$, payment method type, and limited identifiers (like last digits or tokenized references) are the only things we store for accounting and security reasons. The full card number or CVV is not stored by us. Before crediting or letting you withdraw money from a payment method that has been flagged for risk checks, we may ask for proof that you own it.
We may ask for a government ID, proof of address, and proof of payment method before and after your first withdrawal. We might ask for a picture of your card with the middle numbers hidden if you use one. If you use an e-wallet or a bank transfer, we might ask for a statement with your name and account number on it. When we get clear documents, most verifications are done within 24 to 48 hours. Please make sure that the information on your account and the documents you send match up, and that your Canadian and Canada are correct to avoid delays.
Bonus eligibility and wagering are tracked by looking at what you do with your account, like deposits, bonus acceptance, bet sizes, game contributions, and requests to withdraw money. If you have a bonus, you might not be able to make withdrawals until you meet the wagering requirements or the bonus is canceled, depending on the terms of the offer. With device, IP, and behavioral signals, we also look for duplicate accounts and bonus abuse. If you ask for a withdrawal while you still have a bonus, you will see your cashier with all of your options and any steps you need to take to cash out.
Availability is based on the rules in Canada. You need to check with your government to see if online gambling is legal where you are. We may limit access based on IP address, location, and rules set by regulators. We offer safe sessions on both mobile and desktop devices, as well as regular risk assessments and account monitoring. Use a strong password, turn on two-factor authentication (2FA) if it's available in your account settings, keep your device up to date, and contact support right away if you see logins or transactions that you didn't make or authorize. During our investigation, we can temporarily close the account.
We only use your information to keep your account running, process C$, and follow rules for Know Your Customer (KYC) and fraud prevention. Payment information for deposits and withdrawals is handled by payment partners that are PCI-compliant. We do not store full card numbers. We may ask for ID, proof of address, and proof of payment method when you want to make a withdrawal. This is to make sure you are the owner of the account and stop chargebacks and stolen funds. When you play from Canada, we may also ask for extra location and identity checks if the rules in your country or our risk controls say so. In your account profile, you can upload files. To avoid delays, make sure that your name, address, and the owner of your payment method are always the same.
To keep your account safe, we use encrypted connections (HTTPS/TLS), logs, limited staff access, and automated fraud checks. Bonus activity and wagering records are kept so that bonus terms can be applied, abuse can be stopped, and disputes can be settled. These records are only kept for as long as they are needed for business and compliance reasons. When you're on your phone, only use the official Casinoin site or app, lock it with a PIN or biometrics, and don't make payments over public Wi-Fi. Enabling two-factor authentication (2FA) and looking over your login history can all help make your account safer. It's important to stop any withdrawals right away and change your password if you think someone else has accessed your account without permission. We can help you prove who owns the account and keep it safe before any funds leave.
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